IT Management
Outsourced Councils Lower Performance
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Performance by local authorities that have outsourced their IT operations is below that of in-house operations. The finding comes from a Socitm survey of council IT managers. Satisfaction levels were 13% lower in the 10 outsourced authorities than in 75 in-house. The full Benchmarking user satisfaction: summary for 2004 can be obtained from Socitm. |
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